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How ajoya Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedCookie PracticesContact Paths

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PRIVACY HELP

How to Reach Us About Your Data

If you want to know what information we hold, request a correction, or ask us to delete something, reach out through any of the channels below. Our team handles privacy-related queries with priority so you are never left waiting without acknowledgement. We aim to respond within a reasonable timeframe and will confirm receipt of every request you send.

Live Chat Open the chat widget from any page on our site. Let the agent know your query relates to personal data and they will route it to the privacy queue. You can attach screenshots if something looks wrong on your account profile.

Email Send your request to our support email address listed in the site footer. Include your registered phone number or username so we can locate your records without unnecessary back-and-forth. Expect a confirmation reply promptly.

Account Settings Some data preferences are self-service. Log into your account, head to the profile section, and you can update your email, phone number or notification preferences directly without contacting support at all.

What We Collect and Why We Keep It

ajoya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we ask for basic identification details — your name, email, phone number and date of birth. We need these to verify your identity, prevent duplicate accounts and comply with applicable requirements in eligible regions. When you deposit or withdraw

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through bKash, Nagad or Rocket, we record transaction references, amounts and timestamps so your wallet history stays accurate and disputes can be resolved quickly. We also collect device and browser information automatically: your IP address, screen size, operating system version and session duration. This helps us
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detect unusual login patterns and protect your account from unauthorised access. If you contact our support team via live chat or email, we store those conversation logs for quality review and to track unresolved issues. We do not sell or rent your personal data to third
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parties for their own marketing. Data may be shared with payment processors solely to complete your transactions, or with regulatory bodies if required by the law of your jurisdiction. Retention periods vary by data type — transaction records are kept longer than chat logs, for instance
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— and we outline specific timeframes in the detailed schedule available on request through our support channels.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We treat your data the way we treat your wallet balance — carefully, with layers of protection and clear accountability. Below are the specific practices we follow across storage, access, cookies, retention, security and your right to make changes. Access and eligibility depend on your local law and eligible regions.

Encrypted Storage

Personal and financial data sits behind encryption both in transit and at rest. When your bKash or Nagad transaction details travel between your device and our servers, they pass through secure channels that prevent interception by outside parties.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections get the most traffic.

Account Security

Your account is protected by a PIN or password you set at registration plus OTP verification sent to your registered mobile number. If we detect a login from an unfamiliar device, we trigger an additional verification step before granting access.

Data Retention

Transaction records tied to bKash, Nagad or Rocket deposits are retained for as long as required by applicable regulations in your jurisdiction.

Access Control

Only team members who need specific data to do their jobs can view it. Our internal systems enforce role-based permissions, so a support agent handling your chat cannot access raw payment processor credentials or backend financial reconciliation files.

Requesting Changes

You have the right to ask us to correct inaccurate information, restrict processing or delete your data entirely where local law permits.

Common Questions About Your Data at ajoya

We get asked about data handling more often than you might expect — especially around mobile wallet details and account verification. Here are the questions that come up most, answered plainly without legal jargon.

We collect your name, email address, phone number and date of birth during registration. These allow us to verify your identity, link your bKash, Nagad or Rocket wallet for transactions, and ensure one person holds one account.

We store transaction references, amounts and timestamps so your deposit and withdrawal history is accurate. We do not store your mobile wallet PIN or full payment credentials — those stay with your wallet provider.

Yes. Contact support via live chat or email with your deletion request. We will verify your identity, then remove personal data from active systems. Some records may be retained longer if required by the law of your jurisdiction.

Only staff members whose role requires access can view your data — for example, support agents helping with a wallet query or compliance staff reviewing verification documents. Role-based access controls limit visibility strictly.

We share data only with payment processors to complete your bKash, Nagad or Rocket transactions and with regulatory bodies if compelled by law. We do not sell or rent your information to advertisers or unrelated companies.

We use session cookies to maintain your login and analytics cookies to measure site performance. You can disable or clear cookies through your browser settings at any time. Disabling session cookies will require you to log in again each visit.

Your account is secured by a password or PIN plus OTP sent to your registered mobile number. If a login attempt comes from a new device or location, we trigger additional verification before allowing entry to the account.

Transaction records linked to deposits and withdrawals through bKash, Nagad or Rocket are retained for the period required by applicable regulations in your region. Once that period expires, they are removed from our active databases.

You can change your email address, phone number and notification preferences directly from the profile section inside your account. For changes to your name or date of birth, contact support so we can verify your identity first.

This policy covers all users who access our platform, but specific rights and retention periods depend on your local law and eligible regions. If regulations in your jurisdiction grant additional protections, those apply alongside this policy.

How ajoya Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Data at ajoya

01 What personal data does ajoya collect when I register?

02 Do you store my bKash or Nagad transaction details?

03 Can I ask ajoya to delete my account data?

04 Who can see my personal information inside ajoya?

05 Does ajoya share my data with third parties?

06 What cookies does this site use and can I disable them?

07 How does ajoya protect my account from unauthorised access?

08 How long does ajoya keep my transaction records?

09 Can I update my personal details after registration?

10 Does this privacy policy apply to all regions?

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